Coronavirus: Travel and Service Updates
If your flight has been cancelled you can rebook or claim a travel voucher.Travel Voucher can be used as payment/part-payment for a future booking. A voucher must be redeemed with 24 months from the departure date of the first flight in your original booking‚ and the new trip (departure only) must be completed within that period. You will receive your voucher by email within fourteen days of your operation.
Terms and Conditions
1. Applies to bookings made at any time for travel between 14 March 2020 – 15 August 2020
2. Booked direct via our contact centres‚ grenadine-air.com or trade outlets.
3. Travel on Grenadine Air Alliance marketed fares only
4. Bookings made on Grenadine Air Alliance tickets only
5. Date changes must be made‚ or vouchers requested before check-in closes
6. Any fare difference between existing booking and new booking must be paid for
7. No cancellations or full refunds unless fare rules allow
8. Voucher can be used as payment‚ or part payment‚ for a future booking. It must be redeemed for travel on flights taken within 24 months from the departure date of the first flight in your original booking‚ and the new trip (departure) must be completed within that period
9. If you have already started your journey the voucher is not applicable.
TERMS AND CONDITIONS:
Shared Charter tickets are NON-REFUNDABLE once travel commences.
Cancellation fees for passengers wishing to cancel their flights:-
0-48 hours prior to flight: 100% of the base fare per sector per person
48 hours - 7 days prior to flight: 60% of the base fare per sector per person
7 days - 30 days prior to flight: US $100.00 of the base fare per sector per person
30 days or more prior to flight: US $25.00 of the base fare per sector per person
Change Fees for passengers wishing to change their flights:-
0-48 hours prior to flight: 50% of the base fare per sector per person
48 hours - 7 days prior to flight: US $25.00 per sector per person
7 days - 30 days prior to flight: US $20.00 per sector per person
30 days or more prior to flight: US $10.00 per sector per person
NOTE THAT FULL PENALTIES REMAIN IN EFFECT FOR EASTER AND CHRISTMAS BLACKOUT TRAVEL DATES.
If the international carrier is delayed‚ Grenadine Air Alliance will re-book passengers on our next available scheduled service. Should passengers decide on alternate transfers to their island destination‚ the un-used ticket portion is “null and void.”
If Grenadine Air Alliance has to cancel the flight then a full refund will be offered; except in the case of a Force Majuere and /or an Extraordinary Circumstance‚ whereby aircraft are not permitted to land at a designated airport due to government imposed border controls‚ or International inbound/outbound aircraft are not permitted to land at a designated airport due to government imposed border controls.
In such event Grenadine Air Alliance will provide a voucher that can be used for full payment or partial payment against another flight that has to started within 12 months of the departure date of the original booking.
BAGGAGE ALLOWANCES ON SHARED CHARTERS:
Luggage allowance is 44 lbs with no charge for the first piece;
The charge for a second (2nd) bag (not to exceed 44 lbs) is US $50.00 per bag
The charge for a third (3rd) bag (not to exceed 44 lbs) is US $100.00 per bag
The charge for an oversized piece ie. golf bags‚ kite/surf boards etc. (between 51 and 70 lbs) is US $100.00 per bag
The maximum amount of checked bags allowed per passenger will be three (3) bags;
NOTE: same day carriage cannot be guaranteed for the 2nd and 3rd pieces or the oversized pieces bags may not exceed 70 lbs - Any bags 71 LBS OR OVER will need to be sent as freight on a space available basis.
Excess luggage charges are US $2.00 per pound should your piece(s) exceed 44 lbs per bag.
Infants will also be subject to these baggage rules.
One (1) piece of hand baggage per passenger is allowed not to exceed 13lbs (6kgs) and must be able to fit under the seat.
Please note that due to weight restrictions‚ excess baggage may not always travel on the same aircraft and will follow as soon as space permits.
LIST OF ITEMS IN CHECKED/UN-CHECKED LUGGAGE FOR WHICH GRENADINE ALLIANCE HOLDS NO LIABILITY:
Valuables (including but not limited to money‚ jewellery‚ precious metals‚ cameras‚ computers‚ personal electronic devices‚ electronic goods‚ cosmetics‚ perfumes).
Important/valuable documentation (including but not limited to passports‚ business documents‚ negotiable papers‚ securities‚ deeds).
Perishables including seafood‚ meats‚ fruit and vegetables.
Medicines and medical equipment.
House or car keys.
Items prohibited for carriage by applicable law or applicable IATA/ICAO rules and regulations.
OUR CHRISTMAS PEAK "BLACK OUT" PERIOD IS EFFECTIVE 10TH DECEMBER THROUGH 15TH JANUARY (INCLUSIVE); AND OUR EASTER PEAK "BLACK OUT" PERIOD IS EFFECTIVE DURING THE FIFTEEN (15) DAY PERIOD FROM THE SUNDAY PRECEEDING EASTER SUNDAY THROUGH TO THE SUNDAY AFTER EASTER SUNDAY (INCLUSIVE). TICKETS PURCHASED AND CONFIRMED FOR TRAVEL DURING THESE "BLACK OUT" PERIODS ARE NON-REFUNDABLE. THEY ARE ON A "USE IT OR LOSE IT BASIS".
TRAVEL INSURANCE IS RECOMMENDED FOR TRAVEL DURING TRAVEL PEAK BLACK-OUT DATES.
WE RECOMMEND THAT YOU CHECK IN ONLINE FOR YOUR INTERNATIONAL FLIGHT(S) PRIOR TO DEPARTURE FROM YOUR ISLAND DESTINATION.
THANK YOU FOR CHOOSING GRENADINE AIR ALLIANCE!